Here are some answers to the most commonly asked questions we’ve had so far. You can expect more questions to be answered here as we gather them.
When will my book be shipped/arrive?
Books that are in stock are shipped with 1-2 days of an order being received, with most being shipped on the same day. Once the shop has been open for a while, we will use customer feedback to provide some realistic expected shipping times. If an order contains a pre-order item, the order will only ship when all items are in stock, so it’s best to make separate orders for pre-order items if you’d like to get your other items quicker. We may post an update on our website if current circumstances mean that orders will take longer than usual to ship.
How are the books packaged?
We care a great deal about your books reaching you in the best possible condition, so we use strict procedures for wrapping and packaging. All books are shrink-wrapped and will be packaged with additional layers of protection to ensure no movement is possible within the package. Should your book arrive damaged, please get in touch and we’re happy to help!
Where does Future Press ship to?
We currently ship to the US, UK, most EU countries and Australia/NZ. We’ll be expanding our list of shipping destinations very soon, however, so keep subscribed to our newsletter for updates.
What are the postage costs?
Shipping to the UK is always free. For other European countries, the current postage costs range from 5.99€ to 16.99€ depending on your shipping address, and for US customers it’s always $4.99. Well-packaged books are heavy items and costly to ship, but we’ve covered a great deal of the postage ourselves to make sure the prices are as low as possible.
Do you take the money immediately?
Yes, the money is taken from your account at the time you place the pre-order.
How are returns handled?
If your order gets lost or finds its way back to us as ‘return to sender’, we will either refund the cost of the order (minus shipping cost), or you can pay to have it re-shipped.
For returns within 30 days, the book must be in good condition and we ask you to cover any shipping charges. Contact us and we’ll let you know how to proceed. We can only refund the cost of the book, so we won’t refund the cost of shipping.