Shop Q&A

Here are some answers to the most commonly asked questions we’ve had so far. You can expect more questions to be answered here as we gather them.

Where can I check my order status?
You can check the status of your order potentially including tracking information in case is has already been shipped here:

When will my book be shipped/arrive?
Books that are in stock are shipped with 1-2 days of an order being received, with most being shipped on the same day. Once the shop has been open for a while, we will use customer feedback to provide some realistic expected shipping times. If an order contains a pre-order item, the order will ship as soon as the book is in stock. We may post an update on our website or send a Newsletter if current circumstances mean that orders will take longer than usual to ship.

How are the books packaged?
We care a great deal about your books reaching you in the best possible condition, so we use strict procedures for wrapping and packaging. All books are shrink-wrapped and will be packaged with additional layers of protection to ensure no movement is possible within the package. Should your book arrive damaged, please get in touch with our support team using the contact form and we’re happy to help! For customer in North America, we’re still working on better protection, please bear with us.

Where does Future Press ship to?
We currently ship to the US, Canada, UK and most European countries (our carriers do not ship to P.O boxes). We’ll be expanding our list of shipping destinations very soon, however, so keep subscribed to our newsletter for updates. Please note that not every one of our warehouses has all books available, so titles might be available in one country but not the other.

What are the postage costs?
Shipping to the UK is always £4.99. For other European countries, the current postage costs range from 5.99€ to 16.99€ depending on your shipping address, for US customers it’s always $5.99 and for Canadians it’s Ca$ 15.00. Well-packaged books are heavy items and costly to ship, but we’ve covered a great deal of the postage ourselves to make sure the prices are as low as possible. For customer in North America, we’re still working on better protection, please bear with us.

Do you take the money immediately?
Yes, the money is taken from your account at the time you place the pre-order.

How are returns handled?
If your order gets lost or finds its way back to us as ‘return to sender’, we will either refund the cost of the order (minus shipping cost), or you can pay to have it re-shipped. For returns within 14 days, the book must be in good condition and we ask you to cover any shipping charges. Contact us using our support form and we’ll let you know how to proceed. We can only refund the cost of the book, so we won’t refund the cost of shipping.

How do I cancel my pre-order?
You can cancel your pre-order up to 3 weeks before release date. Please note that ordering through our store is not only supporting our business to the highest degree, it grants a delivery in mint condition. If you’d still like to cancel your order, please use our contact form (make sure to inform us of your order number).